Refund Policy
Effective from: May 21, 2025
At Vextro, a product of Eric Web Solutions Pvt. Ltd., we’re committed to delivering transparent and fair experiences for all our users. This refund policy is designed to protect both our customers and our platform from misuse, while ensuring you feel confident with every transaction.
Questions or concerns? Reading this refund policy will help you understand your rights and our refund practices. If you have any questions or need assistance, please contact us at support@vextro.net.
Summary of Key Points
This summary provides key points from our refund policy, but you can find more details about any of these topics by using our table of contents below to find the section you are looking for.
- Is there a free trial? Yes, we offer a 7-day free trial with full access to Starter features. No charges are made, so no refunds apply. See Section 1.
- Are subscriptions refundable? Paid subscriptions are non-refundable after the trial ends, but you can cancel anytime to avoid future charges. See Section 2.
- Which services are non-refundable? Subscription plans, WhatsApp Conversation Credits, add-ons, chatbot setup, and custom development fees are non-refundable. See Section 3.
- Can I get a refund for technical issues? Refunds for significant technical disruptions may be considered after review by our support team. See Section 4.
- What about unauthorized payments? Full refunds are issued for verified unauthorized or fraudulent transactions. See Section 5.
- How do I cancel my subscription? Cancel via your account dashboard, effective at the end of the billing cycle. See Section 6.
- How do I request a refund? Email us at support@vextro.net with your details. See Section 7.
Want to learn more about our refund policy? Review the notice in full below.
Refund Eligibility Overview
The following table summarizes the refund eligibility for different scenarios:
| Scenario | Refund Eligibility | Notes |
|---|---|---|
| Free Trial | Not Eligible | No charges during trial |
| Paid Subscription | Not Eligible | Non-refundable after trial |
| Technical Issues | Eligible (Conditional) | Subject to review by support team |
| Unauthorized Payments | Eligible | Full refund after verification |
Table of Contents
1. Free Trial
In Short: No refunds apply as no charges are made during the 7-day free trial.
We offer a 7-day free trial to all new users, giving them full access to the Starter features and core functionalities. No credit card is required to begin the trial. As no charges are made during this period, no refund is applicable.
2. Paid Subscription Plans
In Short: Paid subscriptions are non-refundable, but you can cancel to avoid future charges.
Once a user subscribes to any Vextro paid plan after the trial ends, the payment becomes non-refundable. We encourage users to evaluate the product during the free trial to ensure it meets their business needs. If a subscription is active, users can cancel anytime to avoid charges in the next billing cycle.
3. Non-Refundable Services
In Short: Certain services and fees are non-refundable due to operational costs.
The following are non-refunded under any circumstances:
- Subscription plan charges
- WhatsApp Conversation Credits (WCCs)
- Add-ons or third-party integrations
- One-time chatbot setup or automation services
- Custom development or onboarding fees
This is due to the operational costs we incur in delivering these services.
4. Technical Disruptions
In Short: Refunds for technical issues may be considered after review.
In rare cases of unresolvable technical issues that significantly impact service usage, a partial or full refund may be considered after review by our technical support team. The final decision will be made solely by Vextro management at.
5. Unauthorized Payments
In Short: Full refunds are issued for verified unauthorized or fraudulent transactions.
If any unauthorized or fraudulent transaction is detected, customers should contact us immediately at support@vextro.net. After proper verification, we will issue a full refund for the affected transaction.
6. Subscription Cancellations
In Short: Cancel anytime via your dashboard; no refunds for unused time unless approved.
Users may cancel their subscription at any time via their account dashboard. Cancellations take effect at the end of the current billing cycle, and no refund will be issued for the remaining duration—except in exceptional cases approved by our support team.
7. Refund Request Procedure
In Short: Email us with details to request a refund.
To request a refund:
- Email us at support@vextro.net
- Include your registered email, transaction ID, and reason for the refund
We aim to respond within 3–5 business days with an outcome or request for additional information.
8. Changes to This Policy
In Short: We may update this policy, with changes posted on our website.
Vextro reserves the right to update this refund policy at any time. Any revisions will be posted on our website and will take effect immediately upon publication.
9. Legal Compliance
In Short: This policy complies with Indian laws.
This policy complies with the laws applicable in India, where Vextro operates. Users are also encouraged to review our Terms of Service and Privacy Policy for a complete understanding of their rights and obligations.
10. Company Information
In Short: Contact us for any inquiries.
Vextro by Eric Web Solutions Pvt. Ltd.
Paraspur, Gonda, Uttar Pradesh, India, 271504
Phone: +91-951-943-1494
Email: support@vextro.net
Website: https://vextro.net