Terms of Service

Last updated: May 23, 2025

Welcome to Vextro, a product owned and operated by Eric Web Solutions Pvt. Ltd.. By accessing or using our platform, website, and services, you agree to comply with and be bound by the following Terms and Conditions ("Terms"). These Terms govern your use of our services, including trials, paid plans, and API integrations.

Questions or concerns? Reading these Terms will help you understand your rights and obligations. If you do not agree with these Terms, please do not use our services. For any questions, contact us at support@vextro.net.

Summary of Key Points

This summary highlights key points from our Terms and Conditions, but you can find more details by using the table of contents below to navigate to specific sections.

  • Who can use Vextro? You must be at least 18 years old and legally capable of entering a binding agreement. See Section 2.
  • What services does Vextro offer? We provide WhatsApp API-based tools, automation, team inbox, campaigns, analytics, and integrations, varying by plan (Starter, Growth, Enterprise). See Section 3.
  • How are payments handled? Pricing is on our pricing page, subscriptions auto-renew, and no refunds apply unless stated in our Refund Policy. See Section 5.
  • What can’t you do? You must not send spam, engage in illegal activities, or violate WhatsApp policies. See Section 6.
  • Can Vextro terminate your account? Yes, for violations, legal compliance, or WhatsApp/Meta requirements. See Section 8.
  • Are there limitations to liability? We’re not liable for indirect damages, data loss, or third-party platform changes. See Section 9.
  • How can terms change? We may update these Terms, and continued use implies acceptance. See Section 10.

Want to learn more? Review the full Terms below.

Table of Contents

  1. Acceptance of Terms
  2. Eligibility
  3. Services Offered
  4. Account Registration
  5. Pricing and Payments
  6. Acceptable Use Policy
  7. WhatsApp API Compliance
  8. Termination
  9. Limitation of Liability
  10. Modifications to Terms
  11. Privacy
  12. Governing Law
  13. Contact Us

1. Acceptance of Terms

In Short: Using Vextro means you agree to these Terms.

By using Vextro’s services (including trials, paid plans, or API integration), you agree to these Terms. If you do not agree, please do not use our platform.

2. Eligibility

In Short: You must be 18 or older and legally capable to use Vextro.

You must be at least 18 years old and legally capable of entering into a binding agreement. By using our services, you confirm that you meet these requirements.

3. Services Offered

In Short: Vextro offers WhatsApp API-based tools, with features varying by plan.

Vextro provides WhatsApp API-based tools, automation features, team inbox, campaign tools, analytics, and integrations for marketing and communication purposes. Service availability may vary based on the plan you choose (Starter, Growth, or Enterprise).

4. Account Registration

In Short: You’re responsible for your account’s security and activity.

To access most features, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and all activities under your account.

5. Pricing and Payments

In Short: Subscriptions auto-renew, and refunds follow our Refund Policy.

All pricing is mentioned clearly on our pricing page.

  • Prices are exclusive of applicable taxes (e.g., GST).
  • Subscriptions renew automatically unless cancelled.
  • No refunds are applicable unless explicitly stated in our Refund Policy.

6. Acceptable Use Policy

In Short: Don’t misuse our platform or violate policies.

You agree not to:

  • Send spam, fraudulent, or misleading content.
  • Use the platform for illegal, abusive, or harmful purposes.
  • Violate WhatsApp's Commerce and Messaging Policies.
  • Use unauthorized bots, scrapers, or reverse engineering.

7. WhatsApp API Compliance

In Short: You must follow WhatsApp and Meta policies.

Using Vextro means you comply with all WhatsApp Business API guidelines and Meta policies. Misuse can lead to account suspension without notice.

8. Termination

In Short: We can suspend or terminate your access for violations.

We may suspend or terminate your access:

  • For violation of these Terms.
  • Due to legal or regulatory compliance.
  • If required by WhatsApp or Meta.

9. Limitation of Liability

In Short: We’re not liable for certain damages or interruptions.

Vextro and its parent company, Eric Web Solutions Pvt. Ltd., shall not be liable for:

  • Any indirect, incidental, or consequential damages.
  • Data loss or service interruptions.
  • Third-party platform changes affecting service delivery.

10. Modifications to Terms

In Short: We may update these Terms, and continued use means acceptance.

We reserve the right to update these Terms at any time. Continued use after changes implies your acceptance of the new Terms. Please review them regularly.

11. Privacy

In Short: Your data is handled per our Privacy Policy.

Your data is handled as per our Privacy Policy. By using Vextro, you agree to the collection and usage of data as outlined.

12. Governing Law

In Short: These Terms are governed by Indian law.

These Terms are governed by the laws of India, and disputes will be handled by the courts located in Gonda, Uttar Pradesh.

13. Contact Us

In Short: Reach out for any questions about these Terms.

For any questions or concerns related to these Terms, please contact us:

Eric Web Solutions Pvt. Ltd.

Paraspur, Gonda, Uttar Pradesh, India, 271504

Phone: +91-951-943-1494

Email: support@vextro.net

Website: https://vextro.net