One Shared WhatsApp Inbox
For Your Entire Sales & Support Team
Stop sharing physical phones or forwarding screenshots. Empower your entire team to assign chats, collaborate with private notes, tag leads, and resolve queries 3x faster.
Experience Team Collaboration Features
Click through Vextro Shared Inbox capabilities designed to eliminate customer waiting times and improve team coordination.
Instant Chat Assignment & Workload Balancing
Automatically route incoming chats to available agents based on skills, department, or round-robin rules.
Features Built for High-Performance Teams
Everything your customer success and sales teams need to respond faster and collaborate smoothly.
Multi-Agent Access
Connect unlimited team members to 1 official WhatsApp number. Each agent gets personal login credentials with custom permissions.
Smart Auto-Assignment
Automatically assign incoming chats based on keywords, agent availability, or round-robin rules to prevent chat backlogs.
Private Team Notes
Leave internal notes and @mention colleagues right inside the chat window. Context is never lost during agent handoffs.
Color-Coded Labels & Tags
Categorize chats by lead status, priority, or issue type. Filter your inbox in 1 click to view VIPs or pending tickets.
Quick Reply Snippets
Save reusable message templates for common customer questions. Reply in 2 clicks with dynamic custom variables.
Agent SLA & Productivity Analytics
Monitor first response time, average resolution speed, and message volume per agent to optimize customer support efficiency.
Vextro Shared Inbox vs Single Phone / Personal Devices
See why growing teams switch from WhatsApp Web & single phones to Vextro Multi-Agent Inbox.
| Feature / Metric | Vextro Shared Inbox | Single Phone / WhatsApp Web | Personal Phones |
|---|---|---|---|
| Concurrent Agent Seats | Unlimited Team Members | Max 4 Linked Devices | 1 Person per Device |
| Chat Assignment & Ownership | Auto & Manual Assignment | No Chat Assignment | No Ownership Control |
| Private Internal Team Notes | Yes (Invisible to Customer) | Not Supported | Not Supported |
| Manager SLA Analytics | Real-Time Reports per Agent | Zero Visibility | Zero Visibility |
Frequently Asked Questions
Everything you need to know about Vextro and billing.
Talk to our support experts
Tell us about your challenges and we'll show you how to automate them.