Appointment booking on WhatsApp and the web
Customers book from a WhatsApp chat or your booking page, your team works from one calendar with no double bookings, and reminders go out by rule.
Pricing tailored to your business. Usage is paid from your prepaid Vextro wallet.
What Appointments does
Booking, the team calendar and reminders, connected to the contacts and chats you already have in Vextro.
Appointment types and team availability
Set up each kind of appointment with its length, buffer time, online or in-person location, and the team members who take it. Each member has weekly hours, plus time off and closures.
- How far ahead customers can book, and how much notice you need
- Bookings that wait for your approval before they are confirmed
- A limit on repeat no-shows: hold their next booking for approval, or refuse it
Booking inside a WhatsApp chat
Add the Book Appointment block to a flow. The customer picks a day and then a time from reply buttons, and the flow carries on once the booking is made. Answers from a WhatsApp form earlier in the flow are kept on the appointment.
Booking pages and a website embed
Publish a booking page at book.vextro.net with your own questions, or give each team member a personal page. Copy the embed code to put the same page on your website.
- The customer gets a receipt with Add to Google Calendar and a calendar file
- Spam protection on every public booking
No double bookings
One team member cannot be booked twice for the same time, whether the booking comes from a chat, a booking page or the dashboard. If two customers pick the same slot, the second is offered other times.
Confirmations and reminders as rules
Rules send confirmations, reminders and follow-ups when an appointment is booked, changed or coming up. A rule can reach the customer on WhatsApp, Email or SMS, and tells your team member by notification.
- Recommended rules set up in one step
- WhatsApp rules start sending once Meta approves their template
- An invite to book for each new lead from Meta Lead Ads (with CRM)
A calendar your team works from
Day, week, month and list views, filtered by member, type, status, source and label. Book from the calendar, a contact's page or beside a chat in the inbox.
- Confirm, reschedule, cancel, complete or mark a no-show, with the history kept
- Mark arrivals, send a running-late message, reassign appointments
- Insights: bookings by source, no-show rate, busiest times and each member's utilisation
How you set it up
Four steps from your opening hours to your first reminder.
Set your hours
Choose your time zone, then each team member's weekly hours and any time off.
Create an appointment type
Its length, buffers, location, who takes it, and whether bookings need approval.
Open it to customers
Publish a booking page and share the link or embed it on your website, and add the Book Appointment block to a WhatsApp flow.
Turn on reminders
Add the recommended rules, or write your own, for confirmations, reminders and follow-ups.
Frequently Asked Questions
Everything you need to know about Vextro and billing.
Take bookings where your customers already are
Book a setup call and we will set up your first appointment type and booking page with you, or start a 7-day trial and explore it yourself.
Pricing tailored to your business. Usage is paid from your prepaid Vextro wallet.