Faster Support. HappierCustomers. Less Burnout.
Handle more customer conversations with fewer agents. Auto-reply to common questions, route intelligently, and give your team the tools to resolve issues fast.
Support challenges Vextro solves
Agents drowning in repetitive questions
Auto-reply flows handle FAQs instantly, 24/7
Long wait times frustrating customers
Instant responses keep customers informed while routing
No visibility into team workload
Real-time inbox with assignment and performance tracking
Support flow
From message to resolution — streamlined
Customer Sends a Message
The message arrives in Vextro. If it matches an auto-reply trigger, a flow handles it instantly without human involvement.
Route to the Right Agent
Complex issues that need human attention are routed to the right team based on rules you define. The agent sees full context.
Resolve and Close
Agent resolves the issue, marks it done, and the customer gets a satisfaction follow-up automatically.
Features
Built for high-volume support teams
Auto-Reply Flows
Answer FAQs, handle WISMO queries, and resolve common issues automatically — without any agent involvement.
Intelligent Routing
Route conversations to the right team or agent based on keywords, tags, contact type, or issue category.
Shared Support Inbox
Every customer message lands in one inbox. Agents see full history, previous interactions, and contact notes.
Quick Replies
Save templated responses for common questions. Agents resolve tickets in seconds, not minutes.
SLA Alerts
Set response time targets. Get alerts when conversations approach or breach SLA thresholds.
Support Analytics
Track CSAT, resolution time, ticket volume, and agent performance. Identify issues before they escalate.
Auto-resolve
Most support tickets don't need an agent
Ready to automate your support?
Fill out the form and we will walk you through the shared inbox and support automation on a call.
What you'll get:
- A live demo of the shared inbox
- Example auto-reply flows
- Custom pricing based on volume
- Technical implementation plan
Talk to our support experts
Tell us about your challenges and we'll show you how to automate them.