Faster Support. HappierCustomers. Less Burnout.
Handle more customer conversations with fewer agents. Auto-reply to common questions, route intelligently, and give your team the tools to resolve issues fast.
Support challenges Vextro solves
❌ Agents drowning in repetitive questions
✓ Auto-reply flows handle FAQs instantly, 24/7
❌ Long wait times frustrating customers
✓ Instant responses keep customers informed while routing
❌ No visibility into team workload
✓ Real-time inbox with assignment and performance tracking
Support flow
From message to resolution — streamlined
Customer Sends a Message
The message arrives in Vextro. If it matches an auto-reply trigger, a flow handles it instantly without human involvement.
Route to the Right Agent
Complex issues that need human attention are routed to the right team based on rules you define. The agent sees full context.
Resolve and Close
Agent resolves the issue, marks it done, and the customer gets a satisfaction follow-up automatically.
Features
Built for high-volume support teams
Auto-Reply Flows
Answer FAQs, handle WISMO queries, and resolve common issues automatically — without any agent involvement.
Intelligent Routing
Route conversations to the right team or agent based on keywords, tags, contact type, or issue category.
Shared Support Inbox
Every customer message lands in one inbox. Agents see full history, previous interactions, and contact notes.
Quick Replies
Save templated responses for common questions. Agents resolve tickets in seconds, not minutes.
SLA Alerts
Set response time targets. Get alerts when conversations approach or breach SLA thresholds.
Support Analytics
Track CSAT, resolution time, ticket volume, and agent performance. Identify issues before they escalate.
Auto-resolve
Most support tickets don't need an agent
Handle 3× more tickets with the same team
Start free. Your first automation flow in under 15 minutes.
Get Started Free